Privacy Policy
Effective from:
This is an English translation of our Hungarian privacy policy. In case of any discrepancy, the Hungarian version prevails.
KeeNet Kft. (hereinafter: the Controller, we or us) is committed to protecting the personal data of visitors and clients. This policy explains what personal data we process when you use the www.keenet.io website (the Website), for what purposes, on what legal basis and for how long, and what rights you have.
This policy has been prepared in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR) and Hungarian Act CXII of 2011 on informational self-determination and freedom of information.
1. Controller details
| Name | KeeNet Kft. |
|---|---|
| Registered office | Gát utca 21., 1095 Budapest, Hungary |
| info@keenet.io | |
| Phone | +36 30 219 7851 |
| Website | www.keenet.io |
For any data protection questions or requests, please contact us using the details above, preferably at info@keenet.io.
2. Definitions
Terms used in this policy have the meaning defined in Article 4 GDPR. In particular: personal data means any information relating to an identified or identifiable natural person (data subject); processing means any operation performed on personal data (e.g. collection, storage, use, erasure); a processor is a person or organisation that processes personal data on behalf of the Controller.
3. Processing activities
3.1. Contacting us (form, email, phone)
| Data processed | name, email address, phone number (optional), area of interest, subject and content of the message, as well as the time of submission and IP address (to prevent abuse) |
|---|---|
| Purpose | answering your enquiry, keeping in contact, preparing a quotation |
| Legal basis | for quotation requests, taking steps at your request prior to entering into a contract (Art. 6(1)(b) GDPR); for other enquiries, our legitimate interest in answering questions addressed to us (Art. 6(1)(f) GDPR) |
| Retention period | 1 year after the enquiry is closed; if a contract is concluded, for the period required by the laws governing the contract and accounting obligations |
Submitting the form is voluntary; however, we cannot receive and answer your enquiry without the mandatory fields. Please do not include special categories of personal data (e.g. health data) in your message.
3.2. Server logs (technical data)
| Data processed | IP address, time of the visit, URL of the page viewed, browser and operating system type (User-Agent), referring page, response status code |
|---|---|
| Purpose | ensuring secure and uninterrupted operation of the Website, detecting errors, preventing and investigating attacks and abuse (e.g. denial-of-service attacks, spam) |
| Legal basis | our legitimate interest (Art. 6(1)(f) GDPR) |
| Retention period | up to 30 days, unless the investigation of a security incident requires longer retention |
3.3. Cookies and third-party services
The Website does not use cookies, analytics or marketing tracking code, and does not perform profiling. Fonts and all other resources are served from our own server, so no data is transferred to third parties (such as Google Fonts) when you view the Website.
The "Open in maps" link on the Contact page opens an external map service (Google Maps). This only happens if you click the link; from then on, that provider's own privacy policy applies.
4. Processors
We use the following categories of processors, only to the extent necessary for the purposes above:
- Hosting and server provider: the operator of the server hosting the Website – storing the Website and server logs.
- Email provider: delivering and storing contact form messages.
Processors handle personal data only on our instructions, under a contract complying with Article 28 GDPR. Where a processor also processes data outside the European Economic Area, transfers are based on the safeguards set out in Chapter V GDPR (e.g. an adequacy decision of the European Commission or standard contractual clauses).
We do not sell your personal data and do not share it for marketing purposes. Data is disclosed to authorities only where required by law.
5. Data security
We protect personal data with appropriate technical and organisational measures. The Website is only accessible over an encrypted (HTTPS) connection, access to servers is restricted and logged, systems are updated regularly, and the Website does not store personal data in a database – contact form messages are delivered to us directly by email.
6. Your rights
You have the following rights regarding the processing of your data:
- Right of access (Art. 15 GDPR): you may ask whether we process your personal data and, if so, request a copy.
- Right to rectification (Art. 16): you may request correction of inaccurate data or completion of incomplete data.
- Right to erasure (Art. 17): you may request deletion of your data if it is no longer needed or the processing is unlawful.
- Right to restriction of processing (Art. 18): in certain cases you may request that we only store your data without otherwise processing it.
- Right to data portability (Art. 20): you may receive data processed on the basis of a contract in a structured, machine-readable format.
- Right to object (Art. 21): you may object at any time, on grounds relating to your particular situation, to processing based on legitimate interest.
You can submit your request using the contact details above. We will respond without undue delay and at the latest within one month of receipt; this period may be extended by two further months where necessary, in which case we will inform you. Requests are, as a rule, free of charge. We may need to verify your identity before fulfilling a request.
7. Remedies
If you believe your rights have been infringed, please contact us first so that we can resolve the issue together. You also have the right to:
-
lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH)
Address: Falk Miksa utca 9–11, 1055 Budapest, Hungary · Postal address: 1363 Budapest, Pf. 9.
Phone: +36 1 391 1400 · Email: ugyfelszolgalat@naih.hu · Web: naih.hu - lodge a complaint with the supervisory authority of your habitual residence in the EU;
- bring proceedings before a court; in Hungary, you may also choose the regional court of your place of residence.
8. Children
The Website's services are aimed at businesses. We do not knowingly process personal data of persons under 16.
9. Changes to this policy
We may amend this policy in line with changes in legislation or our processing practices. The current version is always available on the Website; the effective date is shown at the top of the policy.
KeeNet Kft.