AI integration and process automation

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Automatic processing of invoices and documents, classifying and answering incoming emails, creating tickets – AI inside your existing systems.

Artificial intelligence delivers real business value when it becomes part of daily processes. We connect AI to your existing systems – ERP, CRM, email, ticketing, accounting – so that repetitive, time-consuming administration happens automatically.

Every integration includes human-in-the-loop approval steps where decisions matter, combining the speed of automated processing with expert control.

What you get

  • Automatic data extraction from invoices, delivery notes and contracts (OCR + LLM)
  • Classification and summarisation of incoming emails with suggested replies
  • Automatic ticket creation and prioritisation (Jira, Zendesk, Freshdesk, custom systems)
  • Data synchronisation between ERP, CRM and accounting systems
  • Other custom integrations via REST/GraphQL APIs, webhooks or n8n

Benefits

  • Significantly less manual data entry
  • Faster response times for customers
  • Fewer typos and data entry errors
  • Your team can focus on value-adding work

Typical use cases

  • Preparing incoming invoices for bookkeeping
  • Automatic triage of a support mailbox
  • Processing requests for quotation
  • Generating tickets from incident reports

Technologies

  • OpenAI / Anthropic / Azure OpenAI
  • OCR
  • n8n
  • NestJS
  • Python
  • IMAP / Microsoft Graph

Frequently asked questions

How reliable is automatic invoice processing?

Modern LLM-based extraction is highly accurate on legible documents. In uncertain cases the system flags the item for human review, so incorrect data never reaches your books.

Do we need to replace our existing systems?

No. The integration is built alongside your current software, using its APIs, database or mailbox.